Hotpoint/Indesit 10 Year Washing Machine Guarantee – Is it Worth It?
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It’s well known that washing machines are not built like they used to be. In the past, you could easily expect to get 10 years out of a washing machine, but these days you seem to be lucky if you get 2 or 3 out of them!
This might lead you to look at washing machine manufacturers who offer long guarantees such as Indesit or Hotpoint. Both of these companies (they’re actually the same company) offer a 1-year parts and labour guarantee with a 10-year parts guarantee that runs alongside it.
On the surface of things, this might sound like a great deal. But is it really all it’s cracked up to be? Let’s consider a few points.
Who Does the Repairs?
Having a 12-month parts and labour guarantee on a washing machine is pretty much a given. This is obviously something you want to have if you’re going to buy a washing machine in the first place. But what about the 10-year parts only guarantee? Should this be enough to sway you towards a certain washing machine brand?
With the Hotpoint and Indesit washing machines*, the first thing you will want to know is that the warranty is only valid if you use their own repairman to fix your washing machine when it breaks. This is not a cheap repair! In fact, the cost of getting one of their own repairmen to fix your washing machine is £120 per repair. This is regardless of whether it is a big or a small problem.
How Much Are You Spending on a Machine?
At this point you may also want to consider how much you’re paying for the machine. For instance, if you’re only paying £250 for a washing machine and they’re going to charge you £120 to fix it each time it breaks, then you have to consider whether it might be worth buying a new machine instead. This could be especially true if you’ve already had it for a few years and other things are likely to start going wrong with it.
What if you’ve had a machine for 3 years, for example, and the brushes go? Imagine you have the Indesit repairman come out to repair your machine and they charge you £120, only for the drum to fail a week or two later. You may as well have bought a new machine with a fresh 12 month parts and labour guarantee and had done with it. But now you feel like you’ve spent so much on repairing your machine that you might as well keep it, even though other things may be likely to go wrong with it in the coming years – or even months.
How Much Should You Spend on a Machine?
Another question you might want to ask yourself is whether or not it’s worth spending a lot on a washing machine anymore anyway?
We recently bought a new machine after ours failed after just two years. I decided to do a little research on the subject of how much to spend on a new machine. The results and opinions I found were interesting.
On many popular forums most people said that it just wasn’t worth spending more than £300 on a washing machine anymore, unless it was to buy one from a brand like Miele*.
Some of the people who commented even had husbands who were washing machine repairman, and they won’t even spend more than £300 on white goods as they’re just not built to last anymore. This can be true even of the better known reputable brands these days.
As we mentioned earlier, the one exception to this could be Miele, as they have an excellent reputation for the machines lasting a very long time. These are expensive machines, though. If you are looking at brands in the £300 to £500 range, then they could just as easily break within two to three years judging by the research I did.
Is the 10 Year Guarantee Worth It?
So, is the 10-year guarantee from a company like Hotpoint or Indesit worth it when buying a washing machine or dryer? Should this sway your decision as to whether you should choose these brands over others?
Personally, I feel that at a cost of £120 per repair to use Hotpoint’s own registered repairers, it doesn’t really work out to be very cost-effective. This is even more true if you’re only buying quite a cheap machine in the first place, say anything from £200 to £300.
Does this mean that I wouldn’t buy Indesit or Hotpoint washing machines*, though? Not necessarily. I still think that some of their machines offer great value for money if you only plan on using them for 2 or 3 years (perhaps longer if you don’t use them for a family of four like we do).
What I’m saying is that I wouldn’t be basing my decision purely on the 10-year guarantee. Rather, I think it would be best to read thoroughly the reviews of several machines from several brands and pick the one that has the features you need for the right price.
I personally don’t think it’s worth paying too much for a machine unless you go for a Miele washing machine*, as all other brands seem prone to breaking after just a few years. However, that’s not to say you won’t get lucky and find one from another brand that lasts for a good 5 years at least.
Hotpoint’s 10 year parts warranty borders on misrepresentation because when you phone up hotpoint with a fault, the first thing they do is offer you extended warranty with domestic & general and that is better value compared to their inflated labour charges.
So then there is no benefit to having the 10 year warranty. So is it ok to advertise the 10 year warranty
The parts only guarantee is a con. As the poster says above when you phone up with a fault they try to sell you an expensive Domestic & General policy. If you decline, as I did with a Fridge-Freezer, and get their engineer out to fix he looks at it for 5 seconds and says “What has broken is not a part, so is not covered by the guarantee.” Ring the call centre and they are all versed in “what has broken is not a part” line.
The parts guarantee is worthless.
Hotpoint service. Just told me today that they may make a charge for a no fault charge of £60 for a no fault callout on a machine that will not dry my clothes (washer/dryer)and is only 2 days old (What). Is that even leagal in UK law. Especially when I was not informed at point of purchase. (Carrie’s)
My 21 year old Hotpoint “Iced Diamond” fridge/freezer (made in Great Britain) has just given up and died.
I foolishly said to a visiting friend “look, made in Britain and still going strong”.
I have now purchased another Hotpoint fridge/freezer with a “10 year warranty”.
Time will tell.
I’m looking for a new washing machine and noticed the Indesits have this ten year parts guarantee highlighted on an attached bright red sticker. Looking into it as mentioned above, it only applies if you pay £120 per callout fee which they call a “Labour” charge and this could be revised in future so you may well be paying much more than this if you ever need it. Realistically the £120 fee covers much more than the labour, van and office backup to keep the service guy on the road and must include the factory cost of the parts most likely to fail. It really is a no brainer and does not offer a good deal as an Indesit model 7kg 1400rpm on AO.com comes in at £209 with a 12 months warranty. Use for two years and discard is not so good for the environment but maybe is a profitable business model for them
My Hotpoint machine was recalled because of the fire fault.
This was replaced and l had no choice on what l had. After what l thought was a years guarantee and 10 years parts l had a problem to be told that it was the drum and it wouldn’t be covered.
I was told it was due to a buttons or even a under wire from a bra and that is classed as my fault.
So take all your buttons off etc because Hotpoint washers don’t like them.
Hotpoint are only interested in selling you extended warranty or detergent to clean your washer.
Needless to say l will be investing in a new washer but it won’t be Hotpoint.
I suppose it cost them a lot for the recalls.
Also don’t get me started on customer service.
I ended up buying an LG model which comes with a five year parts and labour guarantee. Hopefully I won’t need it but time will tell. It was heavily discounted during the Black Friday promotions. The LG looks to be a robust machine and is direct drive so much quieter on spin.
Don’t take that for granted, use it too much and it could be classified as wear&tear therefore even the 5 year parts and labour warranty won’t be worth the paper it’s on. I bought a too end samsung and spoke to my solicitor about the 5 year warranty before purchase, they pointed me to the manufacturing defect vs wear&tear clause. I bought the currys extended 5 year warranty too, they don’t exclude wear and tear. Cost me £150 on top of the £900 but seems like good value since washer dryers are notoriously bad and at least it’s someone problem other than mine if it breaks.
I’ll have a look at the guarantee details. TBH I don’t expect to be claiming within the five years. I use the machine once or twice per week so wear and tear shouldn’t be an issue, although I don’t know how they would know the use unless some record is kept inside the machines’ memory of usage.
I have an indesit condenser dryer.
Purchased Thursday 4th February 2021 and I need a 10 year guarantee.
Look up the new Ebac washing machine range, sold direct on the web, made in the UK and currently with a full 7 year warranty. Seem to have a decent reputation.
Will look those up Richard 👍🏼 Bought a Halo hoover recently and had a good experience with that so far, so open to trying a new brand.
I purchased a Hotpoint washer at the cost of £400 on 4th December 2019 and at 16 months old it has flooded my kitchen !
It is Useless , i would not buy another one , i had my zanussi at £500 lasted nealy 8 years!
I looked at the warranty , why would anyone pay £120 a time when you can pick up new wahers in sale for less the £200 now , doesnt make sense!!
Total scam. After merely 6 years, our 500€ dishwasher breaks down. Hotpoint comes over and charges that disgusting price just for observing in a second that what broke down is “not a part” and they can do nothing about it except a 40€ discount on the call out fee… So much for this:
https://www.hotpoint.co.uk/static_assets/pdf/HP/10-year-parts-guarantee.pdf
“The parts guarantee only applies to parts essential for the normal performance of the appliance.”
-> I wonder how that would play out in a lawsuit.
Anyway, I’ll never buy Hotpoint again (or any other Whirlpool Corporation appliance for that matter).
Just purchased an Indesit washing machine after my 15-year-old (yes, 15-years) Indesit just packed in.
I recently called Hotpoint for the “free” 10-year guarantee, spoke to a customer service rep who, after trying to scare me with the call-out charge of £120, gave me the usual hard-sell to pay an additional £4.80 per month to cover the call-out charge, parts, admin fees etc.
I repeatedly said no to this, and he kept insisting I SHOULD take this out as it made “no sense” to him to just pay the call-out charge. After explaining I just wanted the free cover for peace of mind as I look after all of my appliances, he said he couldn’t help me any further and ended the call – A CON, me thinks!
The 10 year Guarantee from Hotpoint I see from the comments left here, is just a marketing ploy. Years ago washing machines were made to last and they did just that, if not overworked
However it appears that today everything electrical has inbuilt obsolesance
or Companies like Hotpoint etc would go out of business if their products were trustworthy
What ever happened to QUALITY, also repairing things properly is a thing of the past, throw it away and buy another NO wonder there is so much rubbish in the world, such a shame to mess up our planet in the name of the GOD money
Smasung washing machine have a 5 year warranty covering parts and labour – although they are more than £300 , factoring this warranty in probably makes them worth it
My 8 year old Hotpoint fridge/freezer stopped chilling on 12th January, an engineer called round on 19th, I’m still waiting for the part! I am currently using an electric camping coolbox.
Just wondering how I stand legally if they cannot get the part. I have been told I can have a part refund on the call out charge ..and that is it!
I’ve always paid a bit more for appliances with 10 year parts guarantees, but feel I’ve been mislead.
My indesit washer just went caput . Made an astonishingly loud noise and at the end the drum has moved . It’s seven years old , my previous machine was an indesit and I had it for 24 years at an average of two washes a week . The old one weighed a ton . Not sure if a drum is covered under ‘parts’ it sounds as if it should be but wishing it doesn’t make it so 🙁 .
Such guarantees are a scam and should be made illegal. I bought an expensive heatpump tumbler dryer. After around 16 months it will not tumble. I had bothered to register, I don’t usually because items used to have much longer parts and labour. I rang the number. £150 call out! What are they charging an hour! It does not take long to change parts. Why are these manufacturers not confident their machines will last longer than a year, and have a much longer parts and labour guarantee? Simple. If they did they could not rip us off as much. Now I have a tumbler and a washer both under Curry’s insurance. Not cheap, but a lot cheaper than £150 per call out! The first time I have felt the need to get such cover. They don’t make things like they used to, as people say.
Bought a Hotpoint washing machine 2years ago the bearings have now gone will never buy another Whirlpool appliance .